People were nice and greeted and helped with whatever I wanted and they came up to me I didn’t have to seek anyone out
Bree gave me a neck trim today, and it is FANTASTIC.
First off, I adore Ulta! I've frequented this location since they opened. That being said, customer service has gone down hill. I visited this location for about 40 min on the evening of January 31st. I was nit greeted when I came in and in the time that I was there not a single employee, to include the woman I believe is either the store manager or owner, asked me if I needed help. I struggled to find twork of the mascara testers & finally had to track someone down to help me. They quickly found them for me and took off. I was one of 3 customers in the store with a staff of at least 6 people. The other customers weren't being assisted either. I don't expect to be followed around the store, but I do expect someone to at least acknowledge me and let me know that they are there if I need help. I worked retail in college, that's basic 101. If future experiences continue along this path I'll be shopping Ulta online or in Toledo.
I was unexpectedly in town, with only one of my kids (who was asleep in the car with my husband to watch her), so I decided to try for a walk in appointment to get the back of my hair trimmed up.
Bree is the one that cut my hair, but the lady who booked my appointment (one of the other stylists, I didn't catch her name) was also incredibly helpful and fantastic customer service-wise.
I was greeted promptly by an associate at the brow bar area (I was just walking past, but she was friendly and welcoming none the less), only waited a few minutes to get in for an appointment at the salon, and I seriously couldn't have been happier with my experience today.
The store/salon area was SO clean. I'm a former hairdresser (stopped doing hair when my second was born), and am incredibly picky, and super judgemental about how clean a salon is kept. Like, really really judgey about it. I was very very happy with the way it looked today.
I'm so incredibly satisfied with my visit today, and wanted to make sure that these ladies got some sort of acknowledgment.
Associates are wonderful. Last 2 times in there I had questions and I was directed to exactly what I was looking for with helpful infotmation.
They have a very good selection of beauty and hair products but they are seriously over priced. Everything i went in there for was much less expensive elsewhere in town.
Ulta Beauty is a US Hair Care Studio based in Adrian, Michigan. Ulta Beauty is located at 1651 US 223, US 223, Adrian, MI 49221, USA.
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