Today my wife went to use the Santa Certificate on the Kay's website. She found a beautiful necklace and was trying to check out, but the certificate would not go through. She called customer service. The rep was extremely nice and explained that to redeem the $100 certificate, the purchase had to be a minimum of $300. No where on the certificate does it say that and the saleswoman in Adrian told us that all purchase restrictions were listed on the back. We will never shop at Kay's again and we must certainly will not do business at the Adrian location.
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I purchased my wife a ring at the Adrian Kay's for Christmas. When I asked about getting it sized for her, the saleswoman assured me that the first sizing would be free. I paid for the ring and the saleswoman handed me a Santa Certificate for $100 and told me that it would be redeemable on my next purchase that was made after Jan. 6th. My wife loved the ring. We went back to Kay's to get it sized and the woman there was huffy and rude because my wife did not have the receipt with her and the saleswoman didn't want to look it up in the computer. We left and the next day went to the store in the Briarwood Mall. When we spoke to the salesperson there, we were told that the sizing was going to cost $50 and it would take upwards of 6 weeks! When I asked her why the $50, I was told that sizing was only provided if I purchased the extended warranty. She was nice enough to offer the warranty which was $69. We declined and although annoyed, left the ring to be sized.
has a great selection of jewlry. friendly and helpful inviroment.
Kay Jewelers is a US Jewelry Store based in Adrian, Michigan. Kay Jewelers is located at 1515 East US 223, Ste. 1, Adrian, MI 49221, USA.
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